Water Removal Process

gas powered submersible water pumpIt is important that you contact us immediately so that we can begin the water removal process as soon as possible. The sooner we can get to the business of extracting the water, the better chance we will have of mitigating the damage done by the sitting water. Over the past 30 years we have been helping customers through this process and the following will give you an idea of what to expect when we are first removing the water from the flooded area.

1. Suggested home owner preparation for the arrival of the water damage restoration technicians:

Remove any furniture or contents that you can comfortably move yourself. It is important to do this immediately because if wood furniture is allowed to sit on wet carpet or pad, the furniture stain will “bleed” into the carpet and permanently dye the carpet and damage the furniture. Also be aware that the carpet may feel dry to the touch but the pad underneath may be wet and water can wick up from the pad, through the carpet, and damage your contents. If you cannot remove a certain piece of furniture, you can place a square of aluminum foil under the legs to prevent damage to the carpet and furniture. **Record any hours you spend in contents manipulation that you perform prior to our arrival and we will credit money back to you to help defer the cost of your deductible.

2. Water Removal and Drying Process

We start by performing a complete inspection of your home to verify the extent of the water damage. We use state of the art moisture detection instruments to identify the extent of the water intrusion. Three decades of experience has taught us that the water usually has traveled much farther than is visible to the naked eye. We then remove all the contents from the affected areas of the home. The next step is to extract as much water as possible from the carpet and pad. We use a high power commercial water extractor to vacuum up the water and pump it out of the home. Then we detach the carpet from the tack-strip and remove the pad. The carpet pad is usually contaminated with dirt, dust and soil that promote the growth of mold and mildew. Carpet pad is also quite fragile and is usually damaged during the extraction and removal process. Carpet pad is relativity inexpensive and due the high risk of mold and mildew, it is usually discarded. Now we place commercial airmovers under the carpet to begin the water drying process and facilitate removing the moisture remaining in the carpet and turning it into airborne water vapor. This water vapor is removed from the air using commercial dehumidifiers. Dehumidifiers convert the water vapor back into liquid form and automatically pump it out of the home. If necessary, we set up HEPA air filters to insure pure indoor air quality. We also apply EPA approved anti-microbial products to the subfloor, walls and carpet to prevent the growth of bacteria, mold and mildew.

3. How long does it take to dry an average size basement or room?

An average room takes about 3 days to dry. This average is dependent on the amount of water and the time the water has been soaking into the structure. A structure affected by small amounts of water and a quick response by a water mitigation contractor could be dry in 2-3 days. However, A structure that has received a large amount of water over a long time may take up to 7 days to thoroughly dry.

Our goal is to dry your home as fast as possible. We do this for a number of reasons. The faster we can dry the entire structure, there is a lower likelihood that mold and mildew can become established. Fast drying lessens the inconvenience to you, the homeowner. Fast drying also saves you or your insurance company money by reducing the overall cost of the claim.

4. Can carpet ever be salvaged?

Many times carpet can be saved. If water has penetrated under the wall from an adjoining room and only affected a small part of the floor, we can usually dry the carpet and reinstall it. This carpet is detached, dried, deodorized, new pad installed and relayed, and professionally cleaned.

For more information about the water removal and drying process, check out our Frequently Asked Questions page.