Water Damage Restoration

Water damage restoration should only be done by a certified and trained expert. We adhere to the IICRC’s standards for damage restoration and have help customers through the process for more than 30 years. We have learned what it takes to get the best results possible and help you get both your home and peace of mind restored. We will take the following steps as we go through the water removal and damage restoration process.

  1. Inspection and Water Categorization
  2. Assessing the Damage to your home (Class of Destruction)
  3. Water Extraction Process
  4. Moisture Drying Process
  5. Restoration and/or Reconstruction of Affected Areas

Step 1: Inspection and Water Categorization

As we evaluate the flooded area, one of the first things we will do is inspect and determine the category of the standing water. Each category may require certain adjustments in how we handle the restoration process. We use state-of-the-art instruments in our assessments such as infrared cameras and thermometers, hygrometers and other tools.

Category 1: Clean Water
Water coming from clean sources such as from your home’s plumbing system, such as faucets, water heater, toilet tanks, etc.

Category 2: Grey Water
Water coming from places such as your dishwasher, washing machine or toilet overflows. This water is contaminated enough to make one ill or very uncomfortable.

Category 3: Black Water
Water that is highly contaminated and usually comes from the toilet or sewer system. This water is dangerous to your health and all surfaces that contact black water must be thoroughly cleaned, disinfected or in most cases replaced.

Step 2: Assessing the Damage to your home (Class of Destruction)

The IICRC standards refer to the extent of the damage as “class of destruction.” There are several classes that define this.

Class 1: This is when the flooding has only affected areas such as concrete that have a low permeance rate and only part of a room has been affected. There is also very little, if any, wet carpet.

Class 2: This is fairly common and occurs when an entire room has been affected, carpeting has been affected and the moisture has traveled at least 1 foot up walls as well as other structural materials.

Class 3: This is total saturation of walls and insulation, carpet and subfloors, ceilings may be affected.

Class 4: This will require special treatment as the water has had enough time to saturate materials such as brick and stone, which have a very low permeance rate.

Step 3: Water Extraction Process

After our evaluation and preparation we will begin rapidly pumping the water out of your home using gas-powered submersible pumps. We are able to remove massive amounts of water quickly. The sooner we can get to drying the better chance we have of saving contents and structure. For more about the water mitigation process visit our water removal page.

Step 4: Moisture Drying Process

Once we have removed the standing water we will quickly get to drying out the remaining moisture using special air movers and dehumidifiers. This extracts the moisture converting it into an airborne vapor, which is then caught by the dehumidifiers and channeled out of your home. For more about the dry-out process visit our water drying page.

Step 5: Restoration and/or Reconstruction of Affected Areas

Cascade Restoration Services, LLC is has the expertise to rebuild and repair any areas that are unable to be restored throughout the extraction and drying process, but many times if we have been contacted in time we are able to restore structural components to their pre-damaged state. If remodeling or reconstruction is required we can also serve as your contractor for this work.

Although we don’t offer restoration of things such as books and photographs you can read our tips on restoring water damaged paper collections and water damaged photos.